What happens after I apply?
We contact you by email within 1 business day and explain the steps in detail. After payment we open a message room where you can talk directly with the staff.
Can individuals use the service?
Yes, individuals can use it. In fact, many of our customers are individuals.
Can I visit the warehouse?
Customers on the Premium or Standard plan can visit on request. Visits are by appointment on weekdays only.
What if import duties are charged?
We have a deposit system. By holding funds in advance, we can pay on your behalf.
What boxes do you use for packing?
As a rule we reuse the materials the goods arrived in. If smaller boxes are needed we prepare them separately; for large quantities we may charge for materials.
Can you store goods in the warehouse?
Storage is possible for up to 7 days. After that we may charge a storage fee.
Can you receive goods I bought overseas? (international forwarding)
Customers on a regular LUCK-LOGI plan can use it at no extra cost. Goods you buy overseas are consolidated with other customers' parcels, shipped to Tokyo, received in Japan and split out by store. See the international forwarding page for details.
Can an overseas seller deliver to Amazon Japan FBA?
Yes. Our Global → Japan FBA inbound service receives shipments from overseas sellers and manufacturers in Tokyo, acts as your Attorney for Customs Procedures (ACP) in Japan, and delivers to FBA warehouses. Tier A (goods already cleared through customs, labeling only) is a flat JPY 1,450 per parcel (160 size, excl. tax, delivery to a Kanto-area FC included); everything else is screened and quoted individually.
Are there goods you cannot handle?
We decline goods whose import or sale is prohibited by law, counterfeit goods and goods that infringe intellectual property rights. For regulated goods such as cosmetics, electronics and food, please consult us; we handle them within the scope of our licenses.
How do I cancel?
If you notify us by the end of the month, the service ends the following month. The monthly fee renews automatically every month; refunds and cancellation after the service has started are not possible.